Privacy Policy

At Dreamless LLC, we are committed to respecting and protecting the privacy of our website visitors, prospective clients, and current customers. This Privacy Policy details our data practices regarding the collection, storage, use, and protection of personal information when you visit https://dreamless.dev (the “Site”), utilize our custom website design and hosting services, or communicate with our customer care representatives via phone, email, or SMS.

1. Information We Collect

We only collect personal information that you voluntarily provide to us, or information that is generated through standard digital interactions:

• Contact Information: Full name, company or trade name, business email address, physical business address, and telephone number (landline or mobile).
• Project & Service Details: Details regarding your existing Google Business Profile, customer reviews, trade category, requested design customizations, domain name preferences, and billing information.
• Communications & Support Records: Inquiries, customer care requests, feedback, project milestone approvals, and correspondence submitted via web forms, email, phone, or SMS.
• Technical & Log Data: IP address, browser type, operating system, referring URLs, pages visited, and interaction timestamps collected automatically via server logs and Cloudflare edge infrastructure.

2. How We Use Your Information

We use personal information strictly for legitimate commercial operations and customer care delivery, including:

• Building, hosting, and deploying custom contractor websites and live interactive draft previews.
• Communicating with you regarding project milestones, design revisions, domain setup, and service inquiries.
• Processing service subscriptions ($500 setup and $29/month hosting) securely via payment processors.
• Sending transaction receipts, billing notices, and system status updates.
• Providing live customer care and troubleshooting assistance.
• Complying with applicable legal, regulatory, and telecommunication standards.

3. Mobile Information & SMS Messaging Privacy (10DLC Compliance)

Dreamless LLC respects your mobile privacy. We strictly govern how mobile phone numbers, SMS opt-in consent, and text communication records are handled.

A. Voluntary Opt-In & Purpose Specification

Mobile phone numbers collected via our website contact form (at https://dreamless.dev/contact) or client intake forms are utilized exclusively for the purposes specified at the point of consent: namely, customer care inquiries, project milestone notifications, and delivering website draft preview links. SMS consent is never pre-selected or mandatory to receive web design quotes or utilize our services.

B. Message Frequency & Pricing

Message frequency varies depending on active project development, milestone reviews, and customer support inquiries (typically 2 to 5 messages per project milestone). Standard message and data rates may apply according to your specific mobile service plan.

C. Opt-Out & Assistance Keywords

You may revoke consent and stop receiving SMS messages from Dreamless LLC at any time:

• To Cancel: Text or reply STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any message from Dreamless LLC. You will receive a single confirmation message verifying your opt-out, and no further SMS messages will be dispatched.
• To Get Help: Text or reply HELP or INFO to any message, or contact our support team directly at [email protected] or (832) 907-3217.

4. Information Sharing & Third-Party Disclosures

Dreamless LLC does not sell, rent, trade, lease, or distribute your personal data. We disclose information only under the following limited circumstances:

• Essential Infrastructure Vendors: Trusted third-party vendors who provide operational support, including Cloudflare (web hosting & security), Stripe (payment gateway), and Telnyx (telecommunications gateway). These entities process data exclusively on our behalf under strict confidentiality agreements.
• Legal & Regulatory Obligations: Where disclosure is strictly required by federal, state, or municipal law, subpoena, court order, or regulatory agency investigation.
• Protection of Rights: To enforce our Terms of Service, defend against legal claims, or prevent fraud, security compromises, or technical integrity threats.

Reiteration: As stated in Section 3, text messaging opt-in consent and mobile phone records are strictly excluded from all third-party marketing disclosures.

5. Data Security & Retention

We maintain rigorous administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. All web communications across dreamless.dev are encrypted in transit via SSL/TLS (HTTPS). Consent records, opt-out requests, and contact submissions are securely stored in encrypted databases with strict access-control policies.

We retain personal data only for as long as necessary to fulfill active project delivery, maintain ongoing web hosting subscriptions, honor permanent opt-out ledgers, or satisfy legal and accounting requirements.

6. Your Rights & Choices

Depending on your jurisdiction, you have specific rights regarding your personal information:

• Access & Portability: You may request a summary of the personal information Dreamless LLC holds about you.
• Correction: You may request corrections to inaccurate contact, business, or domain records.
• Deletion: You may request the deletion of your account and personal details, subject to statutory retention obligations.
• Opt-Out of Marketing Communications: You may opt out of SMS updates anytime by texting STOP, or unsubscribe from email updates via the unsubscribe link in our messages.

To exercise any of these rights, please email our privacy officer at [email protected].

7. Children’s Online Privacy

Our website and services are strictly intended for commercial entities and business owners aged 18 and older. We do not knowingly solicit, collect, or maintain personal information from individuals under the age of 18. If we become aware that a minor has submitted personal information, we will delete it promptly.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect technological changes, telecommunication guidelines, or statutory modifications. When changes are published, the “Last Updated” date at the top of this document will be revised. Continued use of our site or services after publication constitutes acceptance of the modified terms.

9. Contact Information & Corporate Details